Animal Interactions Terms and Conditions

  • The duration of the experience is approximate and may differ slightly on the day. 
  • We (Blackpool Zoo) reserve the right to cancel or amend an Animal Interaction if deemed necessary due to animal welfare, health issues or unforeseen circumstances. If this happens, we will endeavour to contact you before your experience is due to take place.
  • Unfortunately, not all of our Animal Interactions are suitable for everyone, including those with any relevant phobias or allergies. Please read the specific terms and conditions for further information or contact us on 01253 830805 for advice before purchasing.
  • Pregnant women are only able to take part in Meet the Giraffe or Feed a Giraffe.
  • Working in close proximity with animals is inadvisable for immunocompromised individuals. Please contact us on 01253 830801 for advice before purchasing.
  • The participant will receive a copy of the Animal Interactions waiver which must be signed prior to your experience.
  • All Animal Experiences are non-refundable, so please carefully check eligibility and all other terms before you purchase. 
  • Full payment must be made when purchasing or booking an Animal Experience. 
  • For date changes up to 4 weeks before your experience, a £20 admin fee will be incurred. No changes to date are allowed less than 4 weeks before your experience. 
  • If the participant is late, we are unable to extend the experience. The experience may be cancelled without consequence if the participant is over 10 minutes late without notification.
  • Any participants under the age of 16 must be accompanied adult, and under their control at all times. Proof of age may be requested. There is no upper age limit, although participants will need a reasonable level of fitness to take part in the activities.
  • It is essential during your experience that the participant listen and follow instructions given by a member Blackpool Zoo staff. Should they refuse to follow instruction we reserve the right to stop the experience and will not offer a refund.
  • The participant is permitted to use a mobile phone to take photographs if deemed safe to do so by our member of staff. 

Summary of duties and environments

As the zoo covers a large area, there may be a lot of walking involved from the entrance to the animal enclosure. You may be required to stand throughout the experience. Whilst our animals in the zoo are kept in the best health and we have strict hygiene procedures in place, all animals may carry pathogens that can be transmissible to humans, which may be a risk to immunocompromised individuals. Watching animal experiences is popular with our visitors, therefore you may attract some attention during your experience.

Meet the Lemurs – During this interaction you will enter into the enclosure with the lemurs. The experience may involve entering the grass area where there may be tree roots, wooden structures and a hill to navigate during this experience. This may be subject to change based on the needs of the participant.

Meet the Penguins - This experience includes walking down steps to the kitchen area before climbing steps to reach penguin beach. The beach has rocks to step over and is in close proximity to deep water. Participants must be able to swim. 

Meet the Tapirs - This experience can take place either in the tapir house or the outside paddock and hard stand. Access to the indoor area of the tapir house requires a step up. The paddock is grass and can be muddy and uneven underfoot. A pool is located in the paddock so deep water will be in close proximity.

Meet the Aardvarks - The experience can take place either in the aardvark house. The house contains both sand and bark substrate along with rocks and logs and has low hanging branches above. The aardvarks are often in their caves which has a raised entrance, you may have to bend down to reach and feed the animals. The aardvarks have powerful claws and front legs and can sometimes stand on their hind legs to get closer to you.

Meet the Giraffes - This experience takes place at Giraffe Heights on either the inside or outside viewing platform. The Giraffe Heights feeding platforms are both accessible by ramp.

Elephant Encounter - The experience begins at Base Camp where you will be met at the top of the public viewing area. This is reached by a gravel ramp. The group of participants will be led down an open staircase to ground level, suitable footwear is essential. The staircase is high so please let us know if you have a fear of heights. There is a short walk on flat ground to access the inside of the elephant house, there may be obstacles to navigate along the way. Once inside the elephant house the area for participants to view the elephants is clearly marked, the keeper will give you instructions where to observe safely. If you are a wheelchair user please let us know, separate arrangements will be made for you to access the elephant house safely.

Elephant Keeper Experience - The experience takes place inside the elephant house. There is a small, uneven ramp to access the back of the house. Inside and outside the house there may be obstacles such as logs and enrichment devices to navigate. Once inside you may have to walk on sand to assist in the cleaning routine, alternatively this could be rubber or concrete. The area for VIP participants to view the elephants is clearly marked, the keeper will give you clear instructions where to observe safely. If you are a wheelchair user please let us know, separate arrangements will be made for you to access the elephant house safely.

All other experiences - Keeper for the Day and Keeper Experiences involve working in a variety of different environments, including many of those listed above. Participants should have a reasonable level of physical fitness to take part. The experience itineraries may be subject to change based on the needs of the participant, please contact us on 01253 830801 for further advice. 

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