Terms and conditions

I.- OWNERSHIP OF THE WEBSITE

Grant Leisure Group Ltd (herein after GLG or PARQUES REUNIDOS indistinctly), a limited company incorporated in England and Wales with company number 01679912 whose registered office is at Blackpool Zoo, East Park Drive, Blackpool, Lancashire, FY3 8PP and with VAT number is 916 329 715  is the owner of the domain https://www.blackpoolzoo.org.uk/, including the website and its contents (the "Website"). GLG makes the Website available to Users to provide then with information about the products and offers of GLG and related companies ("PARQUES REUNIDOS GROUP"), to allow Users to purchase admission tickets and other products available on the Website and, where appropriate, to make available to Users different contact forms, newsletters, contests, games, surveys, etc., of the PARQUES REUNIDOS GROUP.

Please note that products and services offered on the Website shall be sold by GLG a company of the PARQUES REUNIDOS GROUP, which operates through the Website and is responsible for managing, among others, Blackpool Zoo (“the Park”) and, therefore, for the sale and/or management of all products and/or services related to Blackpool Zoo.

You may contact Customer Services at the following email address: info@blackpoolzoo.org.uk.

 

II.- GENERAL terms and conditions

These general terms and conditions of purchase shall apply to the relationship between PARQUES REUNIDOS GROUP and any Users who purchase products or services through the Website (the "General Terms and Conditions of Purchase").

These General Terms and Conditions of Purchase are accessible at any time in the on-line purchase section of the GLG Website and can be printed and/or stored by the User.

 

1. PRE-PURCHASE INFORMATION

These General terms and conditions of Purchase set out the general conditions applicable to the services offered by GLG on the Website and, in particular, any services currently being provided by PARQUES REUNIDOS GROUP, the sale of certain types of admission tickets and season passes for the leisure parks managed by PARQUES REUNIDOS GROUP, and other products offered available on the Website.

The service of sale of admission tickets and season passes of PARQUES REUNIDOS GROUP and any other products offered through the Website attracts a fee. The prices for each product (including taxes) quoted in GBPs and the value of any applicable promotions and discounts will be specified at all times on the Website. When making a purchase, the total price will be broken down into any discounts/promotions applied (as the case may be), charges payable by the User, and other additional costs for ancillary services or use of different means of payment.

Browsing the information contained on the Website is free of charge.

You confirm that (i) the information contained on the Website, (ii) the general information on the product catalog and (iii) the information on any other products or services available on the Website and the General terms and conditions of Purchase are adequate for you to give a valid and informed consent to any purchases.

1.1 Procedure

For purchasing any of the products and/or services available on the Website, you must follow the instructions given in every step of the purchase process on the ”BUY TICKETS” section of the Website and fill in the online forms with the information required. By completing these forms, you shall be deemed to have been read, understood and accepted the General terms and conditions of Purchase and any special conditions, as applicable. You declare to understand and accept that such procedures are necessary to access the products and services offered in the ”BUY TICKETS”  section of the Website.

Your rights and obligations during and after your purchase are subject to these General terms and conditions of Purchase, the Website General Terms and Conditions of use, any relevant Particular terms and conditions of Purchase, and to the park rules available on the Website.

Purchases will be formalized by completing all the stages in the ”BUY TICKETS” and the Prticular Terms and Conditions, as the case may be, will be part of our agreement with you upon your expressly by filling in and sending the purchase details entered in the section of ”BUY TICKETS”.

By accessing the Website and using any of the services available you shall be deemed to have expressly accepted the Website General Terms and Conditions of Use, the General Terms and Conditions of Purchase and, if applicable, the Particular terms and conditions of Purchase which, made available prior to completing the purchase, apply to the purchase of admission tickets, season passes and/or any other products and services available on the Website.

You hereby declare to have the required capacity to be bound by these General terms and conditions of Purchase, to use and, as the case may be, to make purchases on the Website subject to the Particular terms and conditions of Purchase applicable from time to time and which you declare to know, understand and accept in full. Your purchases of products or services, either for own use or for the use of third parties, are be made under your responsibility.

1.2 Documentation and language

These General terms and conditions of Purchase are accessible at any time in the on-line PURCHASE section of the GLG Website. Please feel free to print and save a copy

Unless otherwise expressly stated in the Particular terms and conditions, admission tickets purchased on the Website will be valid only for the date shown on the Ticket.

Upon completion of the online purchase, and once the appropriate Ticket has been issued, no changes or refunds will be admitted except in the circumstances expressly stated in the Particular terms and conditions of Purchase and/or in the applicable regulations. Please contact the reservations department.

These General terms and conditions are written in English and the purchase process will be completed in this language.

1.3 Technical means

The Website is equipped to alert you to any errors made when entering your data in the on-screen forms shown during the purchase process.

1.4 Amendment of the General terms and conditions

These General terms and conditions of Purchase are effective as of the date of their last update (indicated at the end of this document). Pursuant to the requirements of good faith, fairness and transparency PARQUES REUNIDOS GROUP reserves the right to amend at any time these General terms and conditions of Purchase, the Particular terms and conditions of Purchase, which may be applicable, and any other general or special conditions, terms of use or notices that may apply. Changes shall become effective immediately upon publication and shall apply only to Users who access the Website after the effective date of such changes. For the avoidance of doubt, in the event that these General terms and conditions are modified , GLG will respect the commitments acquired with Users before the effective date of such changes.

Before purchasing any products or services, you may consult the General terms and conditions and, if applicable, the Particular terms and conditions of Purchase. GLG reserves the right to amend at any time the Website's layout, location, contents and terms of use.

1.5 Changes and refunds

Unless expressly stated in the Particular terms and conditions of Purchase of your product and/or service, no exchanges or refunds will be accepted.

1.6 Price and method of payment.

The Price of your chosen products and/or services is shown before the purchase and includes any applicable taxes.

GLG guarantees that it has appropriate measures in place and that such measures comply with current technology security standards, such as "Verisign". Access to transactional services and services involving the collection of personal data is done in a secure environment using the SSL (Secure Socket Layer) protocol with 128-bit high security encryption. The secure server establishes a connection so that information is sent encrypted. This ensures that any content transmitted is only intelligible to the "client" computer and the GLG server. Users can verify they are in a secure environment if a closed padlock appears in the status bar of their browser. The security of the PARQUES REUNIDOS servers is guaranteed by a certificate issued by VeriSign. This certificate guarantees that Users communicate their data to a server of PARQUES REUNIDOS and not to an impersonating third party.

As part of its commitment to fraud prevention, PARQUES REUNIDOS will cooperate with any payment platforms used for the purchase of products available on the Website, and with the competent authorities by providing information on any transaction as may be necessary, subject at all times to strict compliance with all applicable legal requirements.

1.7 Incorporation of the Particular terms and conditions and Park Admission Terms.

By purchasing any Product on the Website, you accept the General terms and conditions of Purchase, the Particular terms and conditions of Purchase applicable to the Products and services purchased, and the Park's operating rulesPlease read them carefully before proceeding with the purchase.

 

II. COMPLAINTS PROCEDURE

GLG aims to provide an excellent standard of customer care, creating a warm and friendly environment which will ensure our visitors get the best experience during their visit.

GLG acknowledges that occasionally things can go wrong, leading to visitors wanting to make a complaint and GLG welcomes this feedback as GLG can review and adjust our operation to better suit the needs of our visitors.

It is usually best to resolve the complaint at the time by speaking to one of GLG’s members of staff. If they are not the right person for you to speak with they will be able to contact the relevant person for you and there is always a Duty Manager available.

If you are unable to make a complaint at the time, please contact GLG as soon as possible, detailing the following information:

  • Proof of visit
  • Date and time of visit
  • Name or description of any member(s) of staff spoken to or involved
  • Nature of the complaint (including time and location within the zoo if applicable)

You can contact GLG by email to feedback@blackpoolzoo.org.uk or by post to Blackpool Zoo, East Park Drive, Blackpool, Lancashire, FY3 8PP.

The sooner you can get in touch with GLG, the sooner well be able to help you. GLG aims to resolve complaints within 14 days of receiving them.

 

III.- PARTICULAR TERMS AND CONDITIONS

GLG kindly requests that you ensure you are in good health condition before visiting the Zoo. Visitors must follow latest UK Government regulations regarding self-isolation. 

Online purchase of entry tickets in advance will be the primary method for purchasing a ticket. On site sales will be limited and subject to availability.

Visitors purchasing a ticket online (subject to availability) will be required to show a valid ticket for the date of visit upon arrival.

Tesco Clubcard vouchers and holders of complimentary tickets will be required to book their visit in advance online subject to availability. Please book a 'Pre-Paid Ticket' for each person in your group at £0 charge for the date you'd like to visit (this is the last option on the ticket booking page). For Tesco Clubcard Vouchers users, bring your online confirmation along with your Tesco Clubcard QR Code on the day of your visit and payment will be taken on arrival. Vouchers can only be used against full priced individual tickets (not family tickets). Our prices do vary so we recommend checking the price a few days before your arrival and if the vouchers are for part payment, you can pay the balance with card or cash.

Some areas of the Zoo will be closed. Please see below for a full list of these.

It is recommended to wear a face mask/covering indoors during your visit.  

Card payments will be the primary payment method available and we strongly encourage contactless payment for all purchases up to £45.

It is recommended to use disinfection and sanitation products before entering the Zoo and at regular intervals during your visit. Hand sanitizers and hand washing facilities will be available throughout the Zoo and be clearly identifiable along with instructions on the correct use.

Please respect other visitors and keep, at least, 1m from other visitors who are not part of your household or support bubble throughout your stay. Our Zoo area is large and spacious which means there is enough space for all visitors to keep a respectful social distance.

Should you feel unwell during your visit, with symptoms compatible with Covid-19, please avoid contact with other visitors and seek immediate medical attention.

Please respect in all instances, instructions from Zoo personnel and obey all written and oral warnings. Visitors who do not comply with these rules may be ejected from the Zoo without refund. We will not tolerate and verbal or physical abuse to our staff members or other visitors.

PRODUCT SPECIFIC PARTICULAR TERMS AND CONDITIONS

PARTICULAR TERMS AND CONDITIONS APPLICABLE TO admission tickets

Ticket Definitions

Adult - aged 16 – 59 years

Senior - aged 60 years +

Student - must show valid student ID

Child - aged 3- 15 years inclusive and must be accompanied by a responsible adult

Family - maximum of 2 adults

family of 4 combo – 2 adults and 2 children

family of 5 combo – 2 adults and 3 children

Disabled - must show proof of disability – DLA/PIP, blue badge, Access Card or letter from GP to claim free carer ticket. 

Carer - any adult or child accompanying a person with disabilities.

Group - pre-booked with minimum 15 people

Under 3s - Children aged 2 years and under are admitted free of charge to the zoo (and do not require a ticket)

 

-      Your admission ticket allows access to the Blackpool Zoo (the "Park") only.

-      Seniors, Students and Disabled people, must show the Park access staff their ID card and a valid certificate or document proving such condition.

-      Online tickets are non-refundable and non-date transferable (if the reason is Covid related, please send full details and proof to tickets@blackpoolzoo.org.uk).

-      Your ticket will be valid for the date or period shown and during the opening hours listed on the Park's website

-      Please keep your ticket during your stay in the Park and show it to any employee upon request.

-      Resale of tickets to third parties is prohibited.

-      You are informed that the Park may be closed due to inclement weather or for reasons of park capacity, safety or public health. GLG will endeavor to give as much advance notice as possible via the Website and official profiles on social networks and will offer you a new date for using your admission tickets or any fair remedy.

-      The Park Admission Terms are hereby incorporated by reference. The purchase and use of any item available online means your acceptance of the online Terms and conditions, and your acceptance of the Park Admission Terms.    

 

Particular terms and CONDITIONS APPLICABLE TO THE Adult Fast Food Meal Deal

1. This product is an add-on and, therefore, is NOT included as part of the Park’s admission fee.         

2. This product may be redeemed for a menu consisting of chips and a soft or hot drink, included in the menu, with one of the following options:

  • 1 Beef Burger; or
  • 1 Veggie Burger or
  • Pizza slice or
  • 1 Hot dog

The items offered in the 'Meal Deal' may vary across outlets. If some of the above listed items are not available for reasons beyond the control of the catering services, they will be replaced by a similar or better product.

3. Complete allergen information is available on the Park's website and at the relevant outlet to assist you in making an appropriate choice. The Park declines any responsibility if you consume a Product to which you are allergic or intolerant.

4. Each Meal Deal is associated to a unique Ticket-Menu bearing a unique control code good for one use only - you MUSt exchange this at admissions for a token.

5. You may redeem your Token during the catering outlets' opening hours. Please consult the opening times on the day of your visit at the Customer Service Office. No other menu will be available for redemption.

6. Please do not lose your Token, as you must present it at the catering outlet for exchange.

7. GLG reserves the right to close any catering facilities for reasons of capacity, safety, food security and public health.

8. No changes or refunds will be allowed.

9. The Park Admission Terms are hereby incorporated by reference. The purchase and use of any item available online means your acceptance of the online terms and conditions, and your acceptance of the Park Admission Terms.

10.- This product is not for resale.

 

Particular terms and CONDITIONS APPLICABLE TO MEMBERSHIPS

The terms and conditions under which the membership is offered are listed below:

1.   The membership types detailed below are they only options of Membership that we offer:

  • Silver Membership includes free entry to the Park:
    • 10% discount in cafes and shops
    • 50% admission to the Lakes Aquarium in Newby Bridge, Nickleodeon Adventure Lakeside and to the Oceanarium in Bournemouth
  •  Gold Membership includes free entry to the Park:
    • 20% discount in cafes and shops
    • 5 free Playbarn tickets (valid only when the Playbarn reopens).
    • 4 half price zoo tickets.
    • 1 free car park pass
    • 1 free guidebook.

2.   Family memberships have a maximum 2 adults.

3.   Child memberships can only be purchased with an adult membership.

4.   Members, when visiting as part of a group or school visit, must pay group or school rate.

5.   Car park pass can be purchased separately by Silver Membership holders.

6.   If a car park pass has two car registrations, it can only be used in one car at one time, however an additional pass can be purchased at £5.00. If you forget your car park pass, you will be charged the £3.00 day rate.

7.   2021 Memberships werevalid until 31.03.22 to reflect the zoo's 2021 closure.

8.   2022 Memberships are valid from the day of purchase until 31.12.22.

9.   Memberships and membership cards are non-transferable.

10.Misuse of memberships and membership cards may result in the membership being terminated.

11.Cards must be shown to gain any member discounts.

12.Replacement membership cards and car park passes will only be issued on production of photographic proof of identity, such as a driving licence or passport and will incur an admin fee of £5.00.

13.Free entrance to the zoo will not be allowed without a valid membership card. If you forget your card you will be charged an admin fee of £2.50 per member, at our Reception for validating and allowing entry.

14.Any change of address must be notified in writing either by post or email: info@blackpoolzoo.org.uk.

15.Under 3’s are free of charge. Any child of a current member reaching their third birthday will be charged a full day admission or a membership may be purchased on a pro-rata basis.

16.There are no short term memberships (except children turning three) or pro-rata refunds should you wish to terminate a membership prior to expiry.

17.Blackpool Zoo is open 364 days a year. If GLG is forced to close due to circumstances beyond our control, membership cannot be extended or money refunded.

18.Member benefits are reviewed annually and are subject to change.

19.If available, any renewal price and associated benefits are offered subject to membership being renewed prior to expiry.

20.Blackpool Zoo reserves the right to refuse admission and revoke a membership for any reason considered necessary.

21.The Park Admission Terms are hereby incorporated by reference.

22.Discounts cannot be used in conjunction with any other offer. Catering discounts do not apply in the Playbarn cafe.