Animal Interactions Terms and Conditions

  • We are unable to offer alternative dates after a booking has been made.
  • Each participant must be within the correct school year and age range to enrol on the course.
  • Free entry to the zoo for one guardian on the day is granted however, they are not able to accompany children on the course.
  • The duration of the course is an approximate and may differ slightly on the day. 
  • We (Blackpool Zoo) reserve the right to cancel or amend an of the Keeper Courses if deemed necessary due to animal welfare, health issues or unforeseen circumstances. If this happens, we will endeavour to contact you before your experience is due to take place.
  • Unfortunately, not all of our Keeper Courses are suitable for everyone, including those with any relevant phobias or allergies. Please read the specific terms and conditions for further information or contact us at for advice before purchasing.
  • Working in close proximity with animals is inadvisable for immunocompromised individuals. Please contact us on 01253 830801 for advice before purchasing.
  • The participant will receive a Keeper Course Agreement form which must be completed and returned 2 weeks prior to your course start date.
  • All Keeper Courses are non-refundable, so please carefully check eligibility and all other terms before you purchase. 
  • The programme runs in all weather conditions. We recommend wet weather attire on wet days. Blackpool Zoo reserves the right to cancel the encounter in extreme weather conditions.
  • The course will include a lunch break, food will not be provided by the zoo so a packed lunch is required for the participants.
  • Full payment must be made when purchasing or booking one of the Keeper Courses. 
  • If the participant is late, we are unable to extend or postpone the course.
  • It is essential during your experience that the participant listens and follows instructions given by a member of Blackpool Zoo staff. Should they refuse to follow instructions, we reserve the right to stop the experience and a refund will not be offered.
  • The participant is permitted to use a mobile phone to take photographs if deemed safe to do so by our member of staff. 
  • Please note we have limited availability for all of our keeper courses.
  • While you will have the opportunity to meet a range of different animals during the Keeper Courses, please be aware that specific animals cannot be requested.
  • Please read the specific terms and conditions for each course before purchasing. Please contact us via for any questions.
  • Because nature is unpredictable and the welfare of our animals is paramount, we are unable to guarantee interaction with any specific animals on the day of the course.
  • All Keeper Courses are non-refundable and non-transferable. 
  • You may be asked at times to wear PPE during the interaction, this will be supplied by the Zoo. 

Summary of duties and environments

As the zoo covers a large area, there may be a lot of walking involved from the entrance to the animal enclosure. You may be required to stand throughout the experience. Whilst our animals in the zoo are kept in the best health and we have strict hygiene procedures in place, all animals may carry pathogens that can be transmissible to humans, which may be a risk to immunocompromised individuals. Watching animal experiences is popular with our visitors, therefore you may attract some attention during your experience.

Our Keeper Courses involve working in a variety of different environments, including many of those listed above. Participants should have a reasonable level of physical fitness to take part. The experience itineraries may be subject to change based on the needs of the participant, please contact us via email on for further advice. 


Keeper Course Agreement & Information Form

Keeper Cubs Agreement & Information Form

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