We’re a fully accessible visitor attraction so visitors with wheelchairs and limited mobility can relax and enjoy their day.
- We’re lucky to be situated on a very flat site, meaning there are no hills to climb. A few of our animal houses do have upper level viewing areas but these are all accessible by ramps.
- Wheelchairs are available for hire from Reception. There’s no charge for the day but we do ask for a £20 refundable deposit to ensure their safe return. Pre-booking is essential at this time, please email firstname.lastname@example.org giving your name, date of visit and approximate arrival time, or by calling 01253 830830.
- We don’t hire out mobility scooters ourselves, but, if you telephone 01253 405457, you can make arrangements to have one delivered and collected to suit your needs.
- You’ll find an accessible toilet at every toilet block around the zoo. We do also have a room available behind Reception for more personal care, should this be required. A mobile hoist and changing table is available in Reception (main entrance building) for use by adults and older children. Your own sling is required.
Unfortunately, we are unable to allow assistance dogs on site due to animal health restrictions, but our office staff are all dog lovers and are, subject to availability, happy to enjoy their company for the duration of your visit. This service is offered free of charge however we do require you to call in advance to see if we can accommodate your dog.
These are just a few suggestions to help you get the best out of your visit.
- Plan ahead – we appreciate that sometimes it’s reassuring to know what to expect during your visit. On our website you’ll find copies of our map, talk times, animal information and much more so please do feel free to browse.
- Visit as often as you’d like – If the prospect of a whole day at the zoo is overwhelming, we do have a membership scheme available so you can visit as often as you’d like.
- Avoid busy days – for visitors who prefer not to be here during our busier times we would recommend that you visit outside of the school holidays and on weekdays where possible. We generally find that Mondays and Fridays are our quietest days.
- Avoid crowds – If you have particular issues with crowds or queues, please feel free to pop into Reception before going into the main entrance. We’ll be more than happy to sort out your tickets and take you in a much quieter side entrance. You’ll also be given a copy of our talk times, which highlights when each area of the zoo may be at its busiest.
We have a wide range of food available in our catering outlets – including vegan, gluten free, dairy free and more. If you have a specific dietary requirement or food allergy, please speak to a member of our catering team who will be more than happy to help.
While some of our experiences are suitable for visitors with disabilities, others are not.
- Sea Lion Meet and Greets are not suitable for some visitors as wheelchairs and pushchairs are not allowed onto the beach.
- As our Animal Experiences often involve working in non-public areas, many are not suitable for visitors with limited mobility. Please enquire before booking.
We’ve tried to cover everything, but if there’s anything we’ve missed or you have any further questions, please don’t hesitate to call us on 01253 830830 or email email@example.com.
If you would like more detailed information, please look through our full Access Statement.