FAQs

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Parking

Do you charge for car parking?            
Yes, it's £3.00 for the full day, payable by cash at the machine.  You can purchase by card at the Visitor Services Hub or retail shop in the main entrance.

Do you have parking for disabled visitors?   
Yes, these spaces are also charged at £3.00.

 

Admissions

Can I buy tickets online?        
All visitors, including members, must book tickets online to guarantee entry.  This is due to having limited daily visitor numbers each day that must not be exceeded.

Do I need to print my tickets?    
Having printed tickets does make things slightly quicker, but it's not essential, you can just show us on your phone or device, or you can download them into our App. 

Do you charge for disabled visitors and carers?     
Yes, we do. However, the rate combined is the cost of an adult ticket.  Each disabled visitor is entitled to one person at the reduced carer rate (proof not required for a carer).

What proof of disability do I need on arrival?
DLA / PIP Letter, Disabled Persons Bus Pass, Access Card, DID Card, Blue/Orange badge or a medical letter confirming disability.

Can I go back to the car for my picnic?          
Of course you can. Just keep hold of your receipt and show that, or ask a member of the team to stamp your hand.

Do you accept Tesco “Days Out Vouchers” or Blue Peter Badges?         

We do accept Tesco Clubcard vouchers as payment.

To prebook your tickets,  click here and select Pre-Paid Booking, book one per person in your group over 3 years old (under 3's do not require a ticket). Select the date of your visit, and fill out your contact information. They are £0 value and you will not be charged for this, it is just your reservation into the zoo.

On the day of your visit, it is essential that you bring your Pre-Paid Booking tickets along with your Tesco Clubcard voucher email, containing a QR code with your redeemed vouchers. Alternatively, your Tesco vouchers can be scanned from the Tesco Clubcard app.

Tesco Clubcard vouchers can only be used against full priced, individual tickets. They cannot be used against family tickets, smart price tickets, residents tickets or any other promotion. Our prices do vary and the price paid will be that on the day of your visit – we recommend checking the price a few days before your visit to ensure you have redeemed the correct amount of vouchers. If the vouchers are for part-payment only, the remaining balance can be taken on the day of your visit by either cash or card.

Blue Peter badges (with a valid ID card) allow free entry for the holder with a full-paying adult only. Blue Peter badges cannot be used in conjunction with Tesco Clubcard vouchers, any promotions or membership cards.

Only one Blue Peter badge can be used per one paying adult. The Blue Peter badge holder must book a pre-paid ticket (£0 value) to guarantee entry.  

Do you offer discount to NHS staff, the Armed forces or local residents? 
We don’t offer discounts other than to residents of FY1 – FY5 postcode areas as they are Blackpool Borough Council tax payers.  Individual tickets must be purchased online using the first 3 digits of your postcode in capitals and you must bring proof of your address with your online tickets, otherwise you will be charged the difference.
 

Where can we find discount codes for the zoo?      
The simple answer is “You can’t.”  We don't use discount codes.

Can we bring the dog?    
No, sorry, you can’t due to our animal health policies. Assistance dogs maybe be able to be cared for by the office staff, please check in advance on 01253 830801. A local kennels offers doggy day-care – please telephone 01253 762929.

 

Catering

Can I bring a picnic?        
Yes, you can – we have picnic benches around the park. You can leave your picnic in the car and pop back for it, too. Just get your hand stamped on your way out. Do beware of the seagulls, though, as they’re very partial to a sandwich.

Is there any where indoors to eat our picnic?
Sorry, there are no indoor areas to eat your picnic.

Do you cater for special dietary requirements?        
We do our best. Please speak to a member of staff and discuss your meal – they will then offer you options.

 

Facilities

Do you have facilities for disabled visitors in the zoo?      
Yes, we do. There is a disabled toilet in every block – 4 in total. There is also a room with a bed for more personal use in the main entrance hall.

Do you hire out wheelchairs, mobility scooters or pushchairs?             
We have wheelchairs available from our Visitor Services Hub. There is no charge for a wheelchair, however we do ask for £20 refundable deposit and pre-booking in essential at this time by emailing info@blackpoolzoo.org.uk stating your name, date of visit and approximate time of arrival,or by calling 01253 860801. Mobility scooters can be hired from a local company – please ring 01253 405457 to make arrangements.  Pushchairs are availble to hire at £3.50 per day, with a £10 refundable deposit.

Do you have lockers for personal property / picnics?        
No, but you are welcome to go back to your vehicle at any time.

Do you have a Lost Property department?   
Our Visitor Services team keep a log of lost and found property, so please contact them on 01253 830801 with details.

Do you have a cash machine?              
Yes we do, in the main entrance, there is an admin charge of £1.80 per cash withdrawal.

Do you have a first aid room / first aiders?               
Yes, we do. However, due to the current pandemic we will only be dealing with serious injuries.  However, we can supply a plaster and a wipe if required.

 

Animal Experiences

 

How do I buy / book an Animal Experience?
Sales are currently suspended.  We will be contacting everyone who has purchased a voucher to let them know when the bookings calendar is open again.

 

School & Group Bookings
 

I'd like to book a group in for an educational visit, who do I contact?             
We will be taking bookings from September for visits in 2021.  

 

General Enquiries

 

Is smoking allowed in the zoo?             
At present, we do allow smoking in outdoor areas, but would ask you to please be considerate of our other visitors. 

Can you send me some tickets for my raffle?           
Due to the having limited daily visitor numbers, we are unable to offer tickets as prizes currently.

Do you take in unwanted pets / wildlife?        
We don’t. Our animal health protocols prevent us from taking in animals from other sources.

Do you have any jobs available?          
All vacancies will be advertised here.

Do you hold parties at the Zoo?           
Parties are currently suspended.

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Children under three are free!

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