FAQs

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Parking

Do you charge for car parking?            
Yes, it's £3.00 for the full day, payable by cash at the machine.

Do you have parking for disabled visitors?   
Yes. These spaces are also charged at £3.00.

 

Admissions

Can I buy tickets online?        
All visitors, including members, must book tickets online to guarantee entry.  This is due to having limited daily visitor numbers each day that must not be exceeded.

Do I need to print my tickets?    
Having printed tickets does make things slightly quicker, but it's not essential, you can just show us on your phone or tablet. 

Do you charge for disabled visitors and carers?     
Yes, we do. However, the rate combined is the cost of an adult ticket.

What proof of disability do I need on arrival?
DLA / PIP Letter, Disabled Persons Bus Pass, Access Card, DID Card, Blue/Orange badge or a medical letter confirming disability.

Can I go back to the car for my picnic?          
Of course you can. Just keep hold of your receipt and show that, or ask a member of the team to stamp your hand.

Do you take Tesco “Days Out Vouchers” or Blue Peter Badges?         
Visitors with Tesco Clubcard vouchers must book a 'pre-paid ticket' online and on arrival at our admissions desk must show their online tickets and then pay with their vouchers. They are valid against full priced adult / child / student / senior/ disabled / carer tickets only, not family (discounted) tickets/ memberships or with any other offer.
Blue Peter badges (with a valid ID card) allow free entry for the holder with a full-paying adult only.  They must also book a pre-paid ticket to gurantee entry.

Do you offer discount to NHS staff, the Armed forces or local residents? 
We don’t offer discounts other than to residents of FY1 – FY5 postcode areas as they are Blackpool borough Council tax payers.  Tickets must be purchased online using the first 3 digits of your postcode and you must bring proof of your address with your online tickets, otherwise you will be charged the difference.

Where can we find discount codes for the zoo?      
The simple answer is “You can’t.”  We don't use discount codes.

Can we bring the dog?    
No, sorry, you can’t due to our animal health policies. Assistance dogs can be cared for by the office staff. A local kennels offers doggy day-care – please telephone 01253 762929.

 

Catering

Can I bring a picnic?        
Yes, you can – we have picnic benches around the park. You can leave your picnic in the car and pop back for it, too. Just get your hand stamped on your way out. Do beware of the seagulls, though, as they’re very partial to a sandwich.

Is there anywhere indoors to eat our picnic?
Due to current government guidelines, there are no indoor areas to eat picnic.

Do you cater for special dietary requirements?        
We do our best. Please speak to a member of staff and discuss your meal – they will then offer you options.

 

Facilities

Do you have facilities for disabled visitors in the zoo?      
Yes, we do. There is a disabled toilet in every block – 4 in total. There is also a room with a bed for more personal use in Reception.

Do you hire out wheelchairs, mobility scooters or pushchairs?             
We have wheelchairs available from our Visitor Services Hub. There is no charge for a wheelchair, however we do ask for £10 refundable deposit. Mobility scooters can be hired from a local company – please ring 01253 405457 to make arrangements.

Do you have lockers for personal property / picnics?        
No, but you are welcome to go back to your vehicle at any time.

Do you have a Lost Property department?   
Our Visitor Services team keep a log of lost and found property, so please contact them on 01253 830801 with details.

Do you have a cash machine?              
Not currently in use due to government guidelines.

Do you have a first aid room / first aiders?               
Yes, we do. However, due to the current pandemic we will only be dealing with serious injuries.  However, we can supply a plaster and a wipe if required.

 

Animal Experiences

 

How do I buy / book an Animal Experience?
Sales are currently suspended.  We will be contacting everyone who has purchased a voucher to let them know when the bookings calendar is open again.

 

School & Group Bookings
 

I'd like to book a group in for an educational visit, who do I contact?             
Bookings are currently suspended.  For any enquiries please email zoo.school@blackpoolzoo.org.uk or call us on 01253 830805. For more information on prices and bookings click HERE.

 

General Enquiries

 

Is smoking allowed in the zoo?             
At present, we do allow smoking in outdoor areas, but would ask you to please be considerate of our other visitors. 

Can you send me some tickets for my raffle?           
Due to the volume of charity requests received, we are only able to support bona fide charities within the FY postcode areas, PR3 and PR4.  You need to email details of the event, the date and a postal address to info@blackpoolzoo.org.uk.

Do you take in unwanted pets / wildlife?        
We don’t. Our animal health protocols prevent us from taking in animals from other sources.

Do you have any jobs available?          
All vacancies will be advertised here.

Do you hold parties at the Zoo?           
Parties are currently suspended.

Buy online & save

More ticket types

Children under three are free!

KEEP IN TOUCH

We’re open!!

Visitor numbers will be limited each day and we advise all visitors to book online to guarantee entry. 
Please ensure you choose the correct date as tickets are non-refundable and dates can not be changed.

Groups of more than 6 visitors will not be permitted to enter the zoo. 
This applies to visitors of all ages, including under 3s. Exceptions apply only if everyone in your group live together in the same household or are part of a support bubble.

A face mask or face covering must be worn in all indoor areas of the zoo.
Exceptions apply only if you declare that you have a government listed exemption or are under the age of 11.

This is in accordance with current Government restrictions and laws, specific to England. You may be refused admission if you attempt to visit the zoo in a group of more than 6 or without a face covering and don’t declare a valid exemption.

You can find out everything we're doing to keep our visitors, staff and animals safe here.