Covid-19: Information for Visitors

From Monday 19th July

Following the government's announcement of the lifting of the legal restrictions on social contact from Monday 19th July, we have thought long and hard on how we can continue to offer a safe visitor experience during Covid times.

We ask that visitors follow the Government recommendation to continue to wear face coverings in indoor areas.

Lemur Wood remains closed at this time and the Sea lion Display & Bird Display and talks remain suspended due to social distancing.

We appreciate everyone is at a different stage of fear and worry at this unsettling time. While we have done our best to put measures in place to keep everyone safe, there is only so much we can do. If you’re vulnerable, have been shielding or are particularly concerned, we’ve put together some extra advice for you here.

We'd like to thank you in advance for your patience and understanding at this time and we have plenty of staff on hand to answer any questions and reassure any worries. 

Please respect other visitors and our staff's personal space, by socially distancing.

Please regularly wash your hands at one of the many sanitiser stations or hand-washing facilities.

Please follow the one-way routes that have been put in place on narrow paths and walkways. 

We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the zoo.

What we're doing and what we're asking you to do

What we're doing
We have implemented enhanced health and safety measures and followed Government advice for the safety of our staff and guests including conducting a full Covid Secure Risk Assessment.
We are still limiting the number of people who can visit so that we can safely manage people and enable social distancing between visitors, and between visitors and staff.
Notwithstanding open spaces such as our Zoo are low risk for the transmission of Covid-19, there remains an inherent risk of exposure in any public place where people are present which cannot be entirely eliminated. Covid-19 is a contagious disease that can lead to severe illness and death. Consequently, it is imperative that all those visiting the Zoo behave responsibly and respect the measures that we have put in place. Please do not visit the Zoo if you are experiencing symptoms of Covid-19 or have any underlying health conditions or are otherwise vulnerable in any way that may put you at risk.
In the absence of any negligence or breach of duty by us, visiting the Zoo is entirely at your risk.
Please help us to keep each other healthy.
You can read our full legal statement here
 

Limiting Daily Visitors
We are limiting the number of people visiting the zoo so we can maintain social distancing.  Tickets must be purchased online to guarantee entry.

One-way Routes
Some one-way routes remain in place on narrow paths and walkways.

Stripping back to the bare necessities
We’ve had to suspend all additional activities such as talks and displays, face painting, our miniature train, some sit-on rides, miniature golf and bouncy castles.

Reduced catering menus
Catering outlets are operating a reduced menu. There is limited indoor seating in the main cafe, this is on a first come first served basis.  There are plenty of outdoor seating for consumption of food.

Frontline Staff
To protect our visitors and staff, screens will remain at interaction points and tills. Staff will be wearing facemasks and PPE where appropriate.

Cleaning
We have enhanced cleaning and disinfecting schedules across the park, including toilets, high touch areas, picnic tables, hand rails and seating.

What we're asking of you

Wear a face covering
We recommend that visitors wear a face covering in all indoor areas of the zoo, as per government advice.

Keep your hands, paws and claws clean
We have hand sanitiser stations at key areas around the zoo, in addition to the many handwash facilities, to encourage regular hand washing.

Change the way you play
All indoor play areas remain closed (including the Playbarn), however, most outdoor play areas are open. 

Keep your distance
Please respect other visitors and our staff's personal space by continuing to socially distance.

Contactless Payments
Where possible, we’re asking visitors to pay be contactless card or phone if possible – the limit has been raised to £45.
 

Know when to stay away
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the zoo.

Closed areas & activities
Some walk-through attractions
Lemur Wood remains closed, and under review to adhere to guidance on Covid-19 in primates.
Rainbow Landings will open at times during the day, advertised at the admissions area.
 

Daily talks, Sea Lion and Bird Displays remain suspended
We’ve introduced a series of Podcast Talks that you can listen to at your own pace by simply searching for Blackpool Zoo on your favourite podcast app.

Play areas
Some outdoor play areas are open, however, all indoor play areas will remain closed for the season.

Stripping back to the bare necessities
We’ve had to suspend all additional activities such as face painting, our miniature train, miniature golf and bouncy castles.

FAQs - Tickets & Booking

I'm a member, do I need to book?

We are limiting the number of visitors in the zoo at any one time to ensure we can all maintain a safe distance. For this reason and to guarantee entry, all visitors and members will need to book online.  Members can visit Monday to Friday term time any time and at weekend & school holidays after 1pm without having to pre-book.

Do I need to book for someone under the age of 3?

You do not need to book a ticket or space for a child under the age of 3.

I have Tesco Clubcard vouchers, do I need to book?

Yes, you need book your tickets, you need to select Pre-Paid Booking, book one per person in your group over 3 years old (under 3's do not require a ticket). Select the date of your visit, and fill out your contact information. They are £0 value and you will not be charged for this, it is just your reservation into the zoo.

On the day of your visit, it is essential that you bring your Pre-Paid Booking tickets along with your Tesco Clubcard voucher email, containing a QR code with your redeemed vouchers. Alternatively, your Tesco vouchers can be scanned from the Tesco Clubcard app.

Tesco Clubcard vouchers can only be used against full priced, individual tickets. They cannot be used against family tickets, smart price tickets, residents tickets or any other promotion. Our prices do vary and the price paid will be that on the day of your visit – we recommend checking the price a few days before your visit to ensure you have redeemed the correct amount of vouchers. If the vouchers are for part-payment only, the remaining balance can be taken on the day of your visit by either cash or card.

FAQs - About your visit

Will the toilets be open?

All of our toilets will be open as normal. 

Do I have to wear a face covering?

We recommend that visitors wear a face covering in all indoor areas of the zoo, as per government advice.

Will food and drink be available?

Any catering outlets which are open will be offering a reduced menu. There will be a selection of fast food, drinks, pre-packaged sandwiches, ice creams and snacks available.

Will the shop be open?

The Main Gift Shop will be open. 

Can I hire a wheelchair?

Yes. Wheelchairs are available from our Member Services Hub in the main entrance and pre-booking is essential at this time - please email info@blackpoolzoo.org.uk stating name, date of visit and approximate arrival time or call 0125 830801. There is no charge for this, however a £20 refundable deposit is required. Each one will be thoroughly cleaned and sanitised after use. 

Can I pay with cash?

Yes. However, we do ask that wherever possible you use contactless payment methods to reduce the risk of spreading any virus.

What safety measures are in place regarding Covid-19?

You can find out about all of our measures throughout this page, however in summary –
• Enhanced cleaning and disinfecting routines throughout the park
• Appropriate PPE has been provided for staff where required
• Perspex screens have been installed on all counters and at till points
• Hand sanitiser points have been installed throughout the park
• One-way routes have been introduced where needed
• All additional activities are closed
• All of our staff have been trained in our new policies and protocols and the way we work in many departments has been adapted
We are following UK Government guidelines and may be amending these measures as and when the guidelines change

Book Online

If you've read through the details above and would like to book your visit, you can do so using the options below. Just pick the one that applies to you and you'll be directed to our booking system. 

If you have TESCO CLUBCARD VOUCHERS, please book a 'Pre-Paid Ticket' for each person in your group at £0 charge for the date you'd like to visit (this is the last option on the ticket booking page).  Then bring your online confirmation along with your Tesco Clubcard Voucher on the day of your visit and payment will be taken on arrival. Vouchers can only be used against full priced individual tickets (not family tickets). Our prices do vary so we recommend checking the price a few days before your arrival and if the vouchers are for part payment, you can pay the balance with card or cash.  CLICK HERE TO BOOK.

 

    

Members can visit at any time Monday to Friday during term time and on weekends & school holidays after 1pm without having to pre-book. All you need to do is turn up with your valid Blackpool Zoo Membership Card and you can enjoy the zoo until we close!  If you’d like to visit before 1pm on weekends or the school holidays, you’ll need to book online as normal.

 

Buy online & save

More ticket types

Children under three are free!

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