Covid-19: Information for Visitors

We’re open!!

It’s been a strange few months for us all, but we’re so excited to be open again. 

Visitor numbers will be limited each day and everyone, including members, will need to book online to guarantee entry. Please ensure your choose the correct date as tickets are non-refundable and dates can not be changed.

To keep our visitors and staff as safe as possible, whilst giving you the best experience possible when you visit the zoo, we’ve stripped back to focus on the bare necessities. Your visit might look very different for a while, but you’ll still be able to see your favourite animals, enjoy our beautiful parkland, reconnect with nature and leave your worries behind. We’ll keep you posted on exactly what’s happening across our social media and here on our website.

FROM SATURDAY 8TH AUGUST - A face covering must be worn in all indoor areas of the zoo unless you declare that you have a government listed exemption or are under the age of 11. You may be refused admission if you attempt to visit the zoo without a face covering and don’t declare an exemption.

We appreciate everyone is at a different stage of fear and worry at this unsettling time. While we have done our best to put measures in place to keep everyone safe, there is only so much we can do. If you’re vulnerable, have been shielding or are particularly concerned, we’ve put together some extra advice for you here.

 

During your visit

We’ve been thinking long and hard about how you can get the most of your visit whilst helping us be covid-secure, and that has meant we’ve made a few changes.

Unfortunately, we've had to close some of  our indoor animal viewing areas, play areas and extra activities. All in person talks and displays are suspended, instead we've introduced a new series of podcast talks. To maintain social distancing, we'll be asking you to follow our distance markers around the zoo and adhere to some new one-way routes. 

Our catering outlets will all be operating as takeaway only and we would encourage you to use contactless payment methods wherever possible. Toilets will be open as usual, however we will be managing capacity so you may find you need to queue a little longer than usual. 

In line with UK Government Regulations, from Saturday 8th August, a face covering must be worn in all indoor areas of the zoo unless you declare that you have a government listed exemption or are under the age of 11. You may be refused admission if you attempt to visit the zoo without a face covering and don’t declare an exemption.

We'd like to thank you in advance for your patience and understanding at this time, as we all work to adapt to a new way of visiting. We'll have plenty of staff on hand to answer any questions, reassure any worries and to help you adapt to our changes. 

To help you keep a safe distance from others, we’ve introduced social distancing markers at busy areas around the zoo.

We’ve installed over 70 new hand sanitiser stations at key areas around the zoo, in addition to the many handwash facilities, to encourage regular hand washing.

Some one-way routes have been put in place on narrow paths and walkways. These will be clearly signposted as you go around the zoo.

We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the zoo.

What we're doing and what we're asking you to do

What we're doing

To facilitate the re-opening of the Zoo we have implemented enhanced health and safety measures and followed Government advice for the safety of our staff and guests including conducting a full Covid Secure Risk Assessment.
We are limiting the number of people who can visit so that we can safely manage people and enable social distancing between visitors, and between visitors and staff.
Notwithstanding open spaces such as our Zoo are low risk for the transmission of Covid-19, there remains an inherent risk of exposure in any public place where people are present which cannot be entirely eliminated. Covid-19 is a contagious disease that can lead to severe illness and death. Consequently, it is imperative that all those visiting the Zoo behave responsibly and respect the measures that we have put in place. Please do not visit the Zoo if you are experiencing symptoms of Covid-19 or have any underlying health conditions or are otherwise vulnerable in any way that may put you at risk.
In the absence of any negligence or breach of duty by us, visiting the Zoo is entirely at your risk.
Please help us to keep each other healthy.
You can read our full legal statement here.

Visitor Services Hub
We’ve created a new Visitor Services Hub in the main entrance to deal with any queries. We’ll have members of our new, dedicated Visitor Services Team there throughout the day to answer any questions and reassure any worries you might have. You’ll also find our Visitor Services Team out and about throughout the park to help people get used to a new way of visiting.

Queue Control
We have introduced manned queuing systems to ensure social distancing can be maintained in our main entrance, popular animal enclosures, toilets blocks, catering outlets and our gift shop.

One-way Routes
Some one-way routes have been put in place on narrow paths and walkways. These will be clearly signposted as you go around the zoo. In other areas we may ask you to simply keep to the left of a pathway to allow a smooth flow of traffic.

Stripping back to the bare necessities
We’ve had to suspend all additional activities such as face painting, our miniature train, sit-on rides, miniature golf and bouncy castles.

Encouraging Picnics
Our catering outlets will be operating a takeaway only service, with a reduced menu available. The Coffee Shop will remain closed.

Frontline Staff
To protect our visitors and staff, screens have been installed at interaction points and tills. Staff will be wearing facemasks and PPE where appropriate.

Cleaning
We have enhanced cleaning and disinfecting schedules across the park, including toilets, high touch areas, picnic tables, hand rails and seating.

What we're asking of you

Keep your hands, paws and claws clean
We’ve installed over 70 new hand sanitiser stations at key areas around the zoo, in addition to the many handwash facilities, to encourage regular hand washing.

Change the way you play
Unfortunately, all indoor play areas are closed. The outdoor play areas are now open and we've put together some new, imagination-driven play trails around the zoo. You can download them here or pick up a copy from Visitor Services.

Keep your distance
To help you keep a safe distance from others, we’ve introduced social distancing markers at busy areas around the zoo.

Contactless Payments
Where possible, we’re asking visitors to pay be contactless card or phone if possible – the limit has been raised to £45.

Know when to stay away
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the zoo.

Closed areas & activities

Some indoor viewing and walk-throughs 
Currently closed - Big Cat House (indoor viewing), Giraffe Heights (upstairs indoor viewing), Lemur Wood, Rainbow Landings.
Now open - Project Elephant Base Camp, Gorilla House, Orangutan Outlook (lower viewing), Children's Farm, Giraffe Heights (walkway only), Wolf Ridge (walkway only), Wallaby Walkabout, Small Primate House and World of Wings.

Talks, feeds & displays suspended
All in person talks, feeds and displays have been suspended. Instead, we’ve launched a series of Podcast Talks that you can listen to at your own pace by simply searching for Blackpool Zoo on your favourite podcast app.

Change the way you play
Unfortunately, all indoor play areas are closed.  Ourdoor play areas are now open and we’ve put together some new, imagination-driven play trails around the zoo. You can download them soon or pick up a copy from Visitor Services.

Stripping back to the bare necessities
We’ve had to suspend all additional activities such as face painting, our miniature train, sit-on rides, miniature golf and bouncy castles.

FAQs - Tickets & Booking

I'm a member, do I need to book?

We are limiting the number of visitors in the zoo at any one time to ensure we can all maintain a safe distance. For this reason and to guarantee entry, all visitors and members will need to book online.

Do I need to book for someone under the age of 3?

You do not need to book a ticket or space for a child under the age of 3. This applies to the Members weekend too, where under 3s are welcome to come (accompanied by a 2020 Member) but do not need to book.

I've lost my Membership card, how do I book?

If you get in touch with us soon we can look up your Membership and let you have your number ready to book. You will then need to pop into our new Visitor Services Hub to collect a replacement card before you can enter the zoo (at a cost of £5 per card).

I'm a 2020 Member, will my membership be extended?

All 2020 Memberships have been automatically extended and will now expire on 30/4/2021 (you will not be issued a new card). Renewals will be on sale as usual and there will be an optional discount to reflect the period of closure for those wishing to renew.

I have Tesco Clubcard vouchers, do I need to book?

Yes, you will still need to book 'pre paid' tickets online (at no charge) and pay using your Clubcard vouchers on arrival.

I have Ticket Agent vouchers, do I need to book?

You will still need to book online (at no charge) and present your online booking and paper ticket on arrival.

I'm a Bronze Member, when can I visit?

Bronze Members can visit on Sundays only, as per the terms of your membership. If you would like to visit on another day, you can upgrade to a Silver Membership (just pop into the Visitor Services Hub).

Are Animal Experiences taking place?

Unfortunately we’ve had to suspend all Animal Experience, including sales and bookings. This is while we Covid Assess all experiences and put any new policies and procedures in place. Once this has been done we will be in touch with anyone who has an outstanding booking or voucher.

I have an Animal Experience voucher that's due to expire, what should I do?

Unfortunately we’ve had to suspend all Animal Experience, including sales and bookings. Vouchers will be extended where necessary.

When will Memberships be back on sale?

We hope to start selling 2021 Memberships at the end of the Summer.

FAQs - About your visit

Will the toilets be open?

Most of our toilets will be open as normal. As we are limiting the number of people that can be in a space at any one time, there will be a member of our Visitor Services Team stationed outside every toilet block to ensure we don’t exceed numbers.

Do I have to wear a facemask?

From Friday July 24th anyone wishing to enter the Gift Shop will be required to wear a face mask or face covering, in line with UK Government regulations. We do strongly encourage all visitors to consider wearing a face covering in other areas where social distancing may be difficult and where you come into contact with people you do not normally meet. While it is not a requirement, we suggest you use your face covering in all of our indoor areas and animal houses. Our staff will be wearing face masks either when social distancing with their colleagues is unavoidable, when in close contact with certain animals or if they choose to.

Will food and drink be available?

Any catering outlets which are open will be serving takeaway only and may be offering a reduced menu. There will be a selection of drinks, pre-packaged sandwiches, ice creams and hot food available.

Will the shop be open?

The Main Gift Shop will be open, but with a limited capacity to allow for social distancing. It will only be open to those exiting the zoo and at peak times there may be a queue to enter.  From Friday July 24th anyone wishing to enter the Gift Shop will be required to wear a face mask or face covering, in line with UK Government regulations

Why are there no talks or displays?

In an effort to maintain social distancing, we do not want to provide any activities which would encourage groups of people to gather in one specific place. For this reason, we have suspended all in-person talks, feeds and displays. We are introducing a new series of short podcast talks that you can listen to at your own pace should you still wish to learn more about our animals. There will be signage throughout the zoo explaining how to listen and we hope to add to the series in the coming weeks.

Can I hire a wheelchair?

Yes. Wheelchairs are available from our Visitor Services Hub in the main entrance. Each one will be thoroughly cleaned and sanitised after use. Unfortunately, we’re unable to hire out pushchairs at this time.

Can I pay with cash?

Yes. However, we do ask that wherever possible you use contactless payment methods to reduce the risk of spreading any virus.

What safety measures are in place regarding Covid-19?

You can find out about all of our measures throughout this page, however in summary –
• Enhanced cleaning and disinfecting routines throughout the park
• Appropriate PPE has been provided for staff where required
• Perspex screens have been installed on all counters and at till points
• 70 new hand sanitiser points have been installed throughout the park
• Social distancing markers are in place
• One-way routes have been introduced where needed
• Some indoor animal viewing areas, indoor play areas and additional activities are closed
• Talks and displays have been suspended to discourage crowds
• Catering outlets are takeaway only
• All of our staff have been trained in our new policies and protocols and the way we work in many departments has been adapted.
We are following UK Government guidelines and may be amending these measures as and when the guidelines change.

 

 

Book Online

If you've read through the details above and would like to book your visit, you can do so using the options below. Just pick the one that applies to you and you'll be directed to our booking system. 

 

    

We'll keep you posted on exactly what’s happening across our social media and on our website, but for the most up to date information on the day, check out our new Blackpool Zoo Today twitter account.

Buy online & save

More ticket types

Children under three are free!

KEEP IN TOUCH

We’re open!!

Visitor numbers will be limited each day and everyone, including members, will need to book online to guarantee entry. Please ensure your choose the correct date as tickets are non-refundable and dates can not be changed.

From Saturday 8th August - A face covering must be worn in all indoor areas of the zoo unless you declare that you have a government listed exemption or are under the age of 11. You may be refused admission if you attempt to visit the zoo without a face covering and don’t declare an exemption.

You can find out everything we're doing to keep our visitors, staff and animals safe here.