Visitor Questionnaire

We are continually striving to provide the best service possible and would appreciate your feedback following your visit, to help us achieve this. Please take a couple of minutes to complete our questionnaire, in return we will enter you into our FREE prize draw to win a family ticket for the day.

Gender
Female
Male
Age (years)
How many of you are in your group at the park, including yourself?
And how do you all know each other? (Mark best match the answer.)
Parents and children
Extended Family (grandparents, cousins, uncles & aunts)
Friends/companions
Couples
Alone
Post code
Country

Rate this park on a scale from 1 to 10, where 1 is the lowest value and 10 the highest value, the following characteristics.
 12345678910 
EASY ACCESS TO THE ZOO (bus, car parks, road signs)
CLEANLINESS OF THE ZOO
HELPFULNESS OF ZOO STAFF
GIRAFFE HEIGHTS
ANIMAL ENCLOSURES
TALKS AND FEEDS
ZOOS APPEAL FOR ADULTS
ZOOS APPEAL FOR KIDS
CLEANLINESS OF TOILETS
SIGNS INSIDE THE ZOO
TICKET PRICE - VALUE FOR MONEY
Rate the cafés in terms of:
VARIETY OF PRODUCTS
CLEANLINESS
SPEED OF SERVICE
PRICE / QUALITY RATIO
Rate the shops in terms of:
THE SHOP LAYOUT
VARIETY OF PRODUCTS
CUSTOMER SERVICE FROM STAFF
Overall
HOW LIKELY ARE YOU TO RETURN TO THIS PARK?
HOW WOULD YOU RATE THE PARKS PRICE / QUALITY RATIO?
WHAT OVERALL RATING WOULD YOU GIVE THE PARK?
WOULD YOU RECOMMEND THE PARK TO YOUR FRIENDS AND RELATIVES?

Personal Opinion
(Is there any suggestion you want to leave
and the questionnaire did not cover?)
Name
Family name
Email
Contact phone
MINORS UNDER 14 YEARS OLD IF YOU ARE UNDER 14 YEARS OLD, WE NEED YOUR PARENT'S CONSENT. For this purpose, we will contact them and will ask them to confirm us that they are your parents or guardians and their consent and, in that moment, we will be able to accept your application. Paternal email:
I consent to have my personal data processed for promotions, marketing communications and consumer surveys on the described products or services, details below.
I do not agree
I agree

THANK YOU VERY MUCH FOR YOUR COOPERATION.

The personal data herein filled in by you shall be incorporated in databases jointly controlled by Blackpool Zoo (domiciled at East Park Drive, Blackpool, FY3 8PP) and its parent company Parques Reunidos, S.A.U. (domiciled at Parque de Atracciones, Casa de Campo s/n, 28011 Madrid, Spain) are co-responsible (the "Controllers"). The data shall be processed for the development, management and control of the relationship with us and, in particular, for the management of your participation in promotions, surveys, games or contest, for processing the requests that you may address to us and keeping our correspondence in order to improve our services as well as for statistical purposes.

Unless otherwise indicated by ticking the box located above, you authorize the Controllers to process your data for carrying out surveys and for direct marketing purposes, by any means (including electronic communication means or fax), relating to products or services of the leisure sector (leisure parks and hotel sector). This authorisation includes the faculty of the Controllers or a third party (who in no event shall assign your data to any such third party) to determine the objective parameters of the survey or direct marketing activity at hand.

In order to exercise your rights of access, rectification, cancellation and objection, as legally provided, please address your written request to any of the Controllers at their relevant domicile above indicated, specifying "ARCO Request" in the subject matter and joining a copy of any document evidencing your identity.



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