FAQs

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Parking

Do you charge for car parking?            
Yes, it's £2.50 for the full day, payable by cash at the machine.

Do you have parking for disabled visitors?   
Yes. These spaces are also charged at £2.50.

Admissions

Can I buy tickets online?        
Yes, we guaruntee our best prices are when you book online in advance. The further in advance you book, the more you save. You are also then able to join the fast-track queue on arrival if it’s open (usually on busy days).

Do I need to print my tickets?    
Having printed tickets does make things slightly quicker, but it's not essential, you can just show us on your phone or tablet. Alternatively, you can download our free mobile app and load your tickets into that - we will then scan them from your phone. Our app also includes an interactive map, talk times (with a handy reminder feature so you don't miss out) along with lots of information about our exhibits and animals. The app is freely available on Apple and Android devices. However, if you don’t have a printer, please make a note of the Locator code number on completion of your booking or show it on your phone or tablet.

Do you charge for disabled visitors and carers?     
Yes, we do. However, the rate is substantially reduced for both and is available even cheaper online.

What proof of disability do I need on arrival?
DLA / PIP Letter, DWP Book, Blue/Orange badge or letter from GP.

Can I go back to the car for my picnic?          
Of course you can. Just keep hold of your receipt and show that, or ask a member of the team to stamp your hand.

Do you take Tesco “Days Out Vouchers” or Blue Peter Badges?         
Tesco vouchers must be exchanged at the Admissions desk and cannot be used online. They are valid against adult / child / student / senior tickets only, not family (discounted) tickets or with any other offer.
Blue Peter badges (with a valid ID card) allow free entry for the holder with a full-paying adult only.

Do you offer discount to NHS staff, the Armed forces or local residents? 
We don’t offer discounts other than to residents of FY1 – FY5 postcode areas as they are Blackpool borough Council tax payers. Please remember to bring proof of your address to get the discount. (Tickets can’t be bought online)

Where can we find discount codes for the zoo?      
The simple answer is “You can’t.”  The cheapest way to buy tickets is online 7 days or more in advance.

Can we bring the dog?    
No, sorry, you can’t due to our animal health policies. Assistance dogs can be cared for by the office staff. A local kennels offers doggy day-care – please telephone 01253 762929.

Catering

Can I bring a picnic?        
Yes, you can – we have plenty of picnic benches around the park. You can leave your picnic in the car and pop back for it, too. Just get your hand stamped on your way out. Do beware of the seagulls, though, as they’re very partial to a sandwich.

Is there anywhere indoors to eat our picnic?
There are one or two undercover areas.

Do you cater for special dietary requirements?       
We do our best. Please speak to a member of staff and discuss your meal – they will then offer you options.

Facilities

Do you have facilities for disabled visitors in the zoo?      
Yes, we do. There is a disabled toilet in every block – 4 in total. There is also a room with a bed for more personal use in Reception.

Do you hire out wheelchairs, mobility scooters or pushchairs?             
We have wheelchairs and push chairs available from Reception. There is no charge for a wheelchair, but £3.50 for a pushchair, and we do ask for £10 refundable deposit on both. Mobility scooters can be hired from a local company – please ring 01253 405457 to make arrangements.

Do you have lockers for personal property / picnics?        
No, but you are welcome to go back to your vehicle at any time.

Do you have a Lost Property department?   
Our Reception team keep a log of lost and found property, so please contact them on 01253 830801 with details.

Do you have a cash machine?              
Yes, but there is a £1.95 charge for withdrawals.

Do you have a first aid room / first aiders?               
Yes, we do. Many of our staff are trained in basic first aid, but please remember they aren’t doctors!

Animal Experiences

How do I buy / book an Animal Experience?
Please check out the range of experiences here, where you'll find all the information you need, plus details of how to book.

General Enquiries

Is smoking allowed in the zoo?             
At present, we do allow smoking in outdoor areas, but would ask you to please be considerate of our other visitors. Smoking is not permitted inside any buildings or at the talks, feeds and displays.

Can you send me some tickets for my raffle?           
Due to the volume of charity requests received, we are only able to support bona fide charities within the FY postcode areas, PR3 and PR4.  You need to email details of the event, the date and a postal address to info@blackpoolzoo.org.uk .

Do you take in unwanted pets / wildlife?        
We don’t. Our animal health protocols prevent us from taking in animals from other sources.

Do you have any jobs available?          
All vacancies will be advertised here.

Do you hold parties at the Zoo?           
Yes, we do!  Please click here for details.

Buy online & save
More ticket types

Children under three are free!

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